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Terms and Conditions of Service and Website Use

This is an English translation provided for reference. In case of any discrepancy, the original Portuguese version prevails.

1. Acceptance of the Terms

By accessing the Foco na Solução Ltda website or hiring our marketing and technology consulting services, you agree to comply with these Terms and Conditions of Use, as well as all applicable laws and regulations. If you do not agree with any of these terms, you should not use our services or access this website.

2. Scope of Services

Foco na Solução provides strategic consulting, digital marketing and technology implementation services, including, but not limited to, the CRM system with Artificial Intelligence and WhatsApp integration.

  • Our consulting is based on technical assessments and market data.
  • The implementation of technologies depends on third-party infrastructure (such as the Meta/WhatsApp APIs), whose fluctuations are beyond the direct control of Foco na Solução.

3. Payment and Billing Terms

To ensure the security and financial transparency of our clients:

  • Processing: All charges are processed through the Asaas platform, ensuring banking compliance and the security of financial data.
  • Documentation: Invoices are issued through Asaas and contracts are recorded centrally in the Vhsys ERP, allowing full traceability for audit purposes.
  • Late payment: Late payments may result in the temporary suspension of consulting and technology support services until the debt is settled.

4. Intellectual Property

All content available on our website and in our training materials, including texts, logos, graphics and automation code developed by Foco na Solução, is our exclusive property or licensed to us, and is protected by copyright laws. The use of these materials by third parties without prior authorization is strictly prohibited.

5. Client Responsibilities

The client agrees to:

  • Provide truthful and up-to-date information for the execution of projects.
  • Use the automation tools (CRM/WhatsApp) in accordance with the usage policies of the respective platforms, avoiding spam or unlawful conduct.
  • Respect Foco na Solução's Code of Ethics and Conduct in all professional interactions.

6. Compliance and Privacy

These Terms and Conditions must be read together with our supporting policies, which form an integral part of this document:

  • Integrity Program: anti-corruption and transparency guidelines.
  • Privacy Policy (LGPD, the Brazilian General Data Protection Law): rules for processing and protecting data.
  • Code of Ethics: standards of conduct expected in our relationships.

7. Ombudsman Channel

Any violation of these terms or suspected irregularity must be reported through our Ethics and Ombudsman Channel available on our website, where we guarantee anonymity and non-retaliation against the whistleblower.

8. Limitation of Liability

Foco na Solução shall not be liable for indirect damages, loss of profits or business interruptions resulting from the improper use of the technologies implemented by the client or from technical failures on third-party platforms (Meta, Google, hosting providers).

9. Changes to the Terms

We reserve the right to revise these terms at any time to reflect legislative or operational changes. Continued use of the services after such changes will constitute your acceptance of the new terms.

10. Jurisdiction

To settle any disputes arising from these Terms, the parties elect the courts of the District of Joinville, Santa Catarina, Brazil, expressly waiving any other, however privileged it may be.

Last updated: November 14, 2026.

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