WhatsApp Is Preparing a Space to Save Cards and Delivery Details in the App

What happened

WhatsApp is developing a hub for adding payment cards and managing delivery details within the app's settings. The new feature was spotted in beta versions of the app for Android and iOS, which indicates it is still being tested and has no announced release date.

The new Payments section is expected to include an option to add payment methods, as well as a space to store delivery information. There are no details yet on how it will connect to conversations with businesses.

What this changes for your business

If the feature is released, buying through WhatsApp will likely become faster: customers wouldn't need to type in their card and address with every order. Less friction usually means fewer people abandoning a purchase halfway through.

Until the new feature arrives, it's worth laying the groundwork:

• Organize your catalog on WhatsApp Business, with up-to-date photos, prices and descriptions.
• Standardize your customer service with welcome messages, quick replies and labels to track orders.
• Map out where your customers get stuck today: payment, shipping or questions about the product. This helps you make better use of any new feature.

Since this is a test, the final version may change or take a while to arrive. But the move reinforces that WhatsApp increasingly wants to be a complete sales channel.

Original news: canaltech.com.br.